Refund policy

*Custom Items Return and Damages/Issues Policy**

At Crafty Couple Creations, we are dedicated to delivering high-quality custom items tailored to your specifications. Please review our combined policy regarding damages, issues, and returns below:

1. **No Returns or Exchanges**:

   - Due to the personalized nature of our custom items, we do not accept returns or exchanges unless an error has been made by Crafty Couple Creations LLC.

2. **Inspection Upon Arrival**:

   - Upon receiving your custom item, please inspect it carefully. If you notice any damages or issues, contact us within 7 days of delivery.

3. **Reporting Damages/Issues**:

   - To report a damage or issue, please email us at craftycouple216@yahoo.com. with the following information:

     - Your order number

     - A description of the issue

     - Photographic evidence of the damage or incorrect item

4. **Resolution Options**:

   - After we receive your report, we will review the information and respond within 3 business days. Depending on the situation, we may offer:

     - A replacement item at no additional cost

     - A repair option if applicable

     - A refund if the item cannot be replaced

5. **Return of Damaged Items**:

   - In cases where an error has occurred, we may request that you return the damaged or incorrect item to us. We will provide a prepaid return shipping label for this purpose.

6. **Note on Custom Orders**:

   - Custom items are made to your specifications. While we strive for perfection, slight variations in color, size, or design may occur. These variations are not considered damages and do not qualify for a refund or replacement.

7. **Exclusions**:

   - Our policy does not cover damages caused by misuse, neglect, or normal wear and tear.

Thank you for choosing Crafty Couple Creations! We value your business and are committed to ensuring your satisfaction with our custom items.

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